Patient Care Scheduler & Medical Secretary

NaviHealth; Burlington (MA); Presencial; USD 22.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Descripción de la vacante

Optum, part of UnitedHealth Group, seeks a Medical Secretary in Burlington, MA to deliver excellent patient service. You will handle phones, schedule appointments, and support clinical staff across Urgent Care and Orthopedics. The role emphasizes HIPAA privacy, accurate referrals, and efficient patient flow in a busy clinic.

The position is full-time, on-site with an 8-hour shift between 8am and 5pm, Monday through Friday. Prior healthcare experience and MS Office skills are required.

Formación

• High School Diploma or GED is required.
• 1+ years of customer service or healthcare experience.
• Proficiency with Microsoft Office products is expected.

Responsabilidades

• Answer phones and schedule appointments, with appropriate follow-up.
• Coordinate patient flow and optimize appointment availability.
• Assist with imaging referrals and communication between departments.
• Manage check-in processes and patient referrals.
• Record and route results to outside providers per protocol.
• Maintain a tidy waiting area and support HIPAA privacy practices.
• Perform other duties as assigned.

Conocimientos

Customer service

Healthcare experience

Microsoft Office

Educación

High School Diploma/GED

Herramientas

EPIC

Descripción del empleo

Optum, part of UnitedHealth Group, seeks a Medical Secretary in Burlington, MA to deliver excellent patient service. You will handle phones, schedule appointments, and support clinical staff across Urgent Care and Orthopedics. The role emphasizes HIPAA privacy, accurate referrals, and efficient patient flow in a busy clinic.

The position is full-time, on-site with an 8-hour shift between 8am and 5pm, Monday through Friday. Prior healthcare experience and MS Office skills are required.