Patient Access & Scheduling Specialist

Paradox; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with employer contribution

Paid time off

Job summary

Essentia Health in Duluth, MN seeks a Patient Access Representative to greet customers, collect demographics and financial information, and facilitate patient registration and scheduling. The role includes handling co-pays, directing follow-up appointments, and providing cost estimates to patients.

The ideal candidate will have prior Patient Access or Scheduler experience, and may complete the Institute’s 2nd Level Certification within six months of hire.

Qualifications

• Interviews patients to obtain complete demographic details and financial information.
• Performs point of service data collection including co-payments and down payments.
• Maintains work queues and ensures accurate revenue reporting.
• Interacts with patients and staff to provide high-quality customer service.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned
• Preferred Qualifications: Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Skills

Patient interaction

Cash handling

Data entry

Scheduling

Education

Healthcare Business Insight’s Patient Access 2nd Level Certification Program

Job description

Essentia Health in Duluth, MN seeks a Patient Access Representative to greet customers, collect demographics and financial information, and facilitate patient registration and scheduling. The role includes handling co-pays, directing follow-up appointments, and providing cost estimates to patients.

The ideal candidate will have prior Patient Access or Scheduler experience, and may complete the Institute’s 2nd Level Certification within six months of hire.