Patient Access Representative

Essentia Health; Hayward (WI); Hybrid; USD 24,000 - 35,000; Part time

Job summary

Essentia Health – Hayward Clinic seeks a Patient Access Representative to greet patients, obtain demographic and financial information, verify insurance, and schedule follow-ups. You will support registration and billing processes for accurate care delivery and liaise with virtual registration reps and schedulers.

Responsibilities include collecting co-payments, updating medical records, answering calls, and coordinating care with the clinical team.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Building Location:Hayward ClinicDepartment:1006160 REGISTRATION - EH SSJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:Key Responsibilities:• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.• Maintains all assigned work queues according to supervisor’s instructions and guidance.• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.• Sanitizes registration equipment between each use and restocks basic supplies.• Other clerical duties as assigned.Preferred Qualifications:• Previous Patient Access Representative or Patient Scheduler experience preferredLicensure/Certification Qualifications:FTE:0.6Possible Remote/Hybrid Option:Shift Rotation:Day Rotation (United States of America)Shift Start Time:7amShift End Time:5pmWeekends:NoHolidays:NoCall Obligation:NoUnion:DC USWA Hayward (DCUHW)Union Posting Deadline:09/24/2026Compensation Range:$17.26 - $25.51Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].