Patient Access & Scheduling Specialist

Prevea Health; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Back Patient Service Representative. The role is full-time and includes welcoming, registering, and scheduling patients and visitors in a friendly, positive manner.

This position acts as a liaison between patients and medical staff to ensure a smooth first impression when contacting Prevea Health services. Responsibilities include coordinating communication among patients, families, medical staff, providers and staff via phone or in person, verifying

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in customer service.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients with financial inquiries including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Computer skills

Customer service

Active listening

Empathy

Multitasking

Communication

Education

High School Diploma or GED

Job description

Prevea Health in Green Bay, WI is seeking a Back Patient Service Representative. The role is full-time and includes welcoming, registering, and scheduling patients and visitors in a friendly, positive manner.

This position acts as a liaison between patients and medical staff to ensure a smooth first impression when contacting Prevea Health services. Responsibilities include coordinating communication among patients, families, medical staff, providers and staff via phone or in person, verifying