Patient Access & Scheduling Specialist

Resurgens Orthopaedics; Grapevine, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Resurgens Orthopaedics in Grapevine, TX, is seeking a detail-oriented Patient Appointment Scheduler to manage scheduling for patients and ensure timely service. You will handle in-person, phone, and email appointment requests and maintain accurate records.

Responsibilities include verifying patient information and insurance, confirming appointments, and collaborating with clinicians to meet patient needs while delivering excellent customer service to families.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and software.
• Knowledge of medical terminology and insurance coverage is a plus.

Responsibilities

• Schedule appointments for patients in person, over the phone, or through email
• Verify patient information and insurance coverage
• Communicate with patients to confirm appointments and provide necessary information
• Maintain accurate and up-to-date patient records
• Collaborate with healthcare providers to ensure that patient needs are met
• Follow up with patients to reschedule missed appointments
• Provide excellent customer service to patients and their families

Skills

Communication skills

Organizational skills

Time management

Multitasking

Computer skills

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Medical software

Job description

Resurgens Orthopaedics in Grapevine, TX, is seeking a detail-oriented Patient Appointment Scheduler to manage scheduling for patients and ensure timely service. You will handle in-person, phone, and email appointment requests and maintain accurate records.

Responsibilities include verifying patient information and insurance, confirming appointments, and collaborating with clinicians to meet patient needs while delivering excellent customer service to families.