Patient Access & Scheduling Concierge

Resurgens Orthopaedics; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Resurgens Orthopaedics in Fort Worth, TX is seeking a Patient Access Representative to greet patients, verify insurance, schedule appointments, and collect payments at the point of service. The role emphasizes excellent customer service, accuracy, and clear communication with patients and clinical staff.

The position is full-time and involves front-desk duties, handling financial transactions, and supporting back-office tasks as needed to ensure a smooth patient flow and positive patient

Qualifications

• Greet and check-in patients accurately and efficiently.
• Explain insurance benefits and assistance forms to patients.
• Collect payments and reconcile cash at the end of shift.

Responsibilities

• Greets patients at check-in and ensures smooth flow of patients.
• Verifies rehabilitation benefits and documents for processing.
• Schedules new and follow-up appointments with clinicians.
• Communicates with patients in lobby about delays and next steps.
• Back-office support: filing, organization, and light cleaning as needed.
• Maintains front desk area clean and organized.

Skills

Customer service

Phone etiquette

Insurance verification

Cash handling

Education

High school diploma or equivalent

Job description

Resurgens Orthopaedics in Fort Worth, TX is seeking a Patient Access Representative to greet patients, verify insurance, schedule appointments, and collect payments at the point of service. The role emphasizes excellent customer service, accuracy, and clear communication with patients and clinical staff.

The position is full-time and involves front-desk duties, handling financial transactions, and supporting back-office tasks as needed to ensure a smooth patient flow and positive patient