Patient Access & Scheduling Specialist

Houston Methodist; Houston (TX); On-site; USD 42,981,000 - 51,577,000; Full time

Job summary

Houston Methodist is seeking a Patient Services Representative to support patient check-in/out and appointment scheduling, enabling smooth visits. The role may involve registration and revenue cycle tasks in addition to general operations support across the department.

The position emphasizes strong customer service, clear communication, and proficient use of electronic medical records to ensure timely, accurate data entry and high-quality patient experiences.

Qualifications

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong customer service, phone and scheduling skills.
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems.

Responsibilities

• Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials.
• Handles add‑ons, reschedules, and cancellations appropriately and as per department protocol.
• Uses excellent communication skills to facilitate the highest quality service during every encounter.
• Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

Skills

Customer service

Phone skills

Scheduling

Communication

English proficiency

Basic computer skills

Medical terminology

Problem solving

Education

High School diploma or equivalent

Tools

EMR software

Job description

Houston Methodist is seeking a Patient Services Representative to support patient check-in/out and appointment scheduling, enabling smooth visits. The role may involve registration and revenue cycle tasks in addition to general operations support across the department.

The position emphasizes strong customer service, clear communication, and proficient use of electronic medical records to ensure timely, accurate data entry and high-quality patient experiences.