Senior Patient Access & Scheduling Specialist

Houston Methodist; Sugar Land (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Business professional attire

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling, ensuring a smooth visit experience. The role also supports registration, financial clearance, and revenue cycle tasks, while mentoring junior team members.

The position emphasizes strong customer service, accurate data entry, and effective communication with patients, physicians, and staff to maintain high-quality patient care and billing processes.

Qualifications

• Five years of experience to include three years experience in a related role within healthcare
• High School diploma or equivalent required
• Strong communication and customer service skills
• Ability to use EMR and basic computer software
• Knowledge of insurance and revenue cycle basics

Responsibilities

• Performs patient check in/check out functions and scheduling to initiate financial clearance
• Coordinates patient flow with timely, accurate data input
• Mentors less experienced staff and resolves issues as the next level of support
• Supports revenue cycle activities and billing processes as needed

Skills

Customer service

Phone skills

Scheduling

Communication

English proficiency

Medical terminology

Problem solving

Revenue cycle knowledge

EMR software

Team mentoring

HIPAA compliance

Education

High School diploma or equivalent

Job description

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling, ensuring a smooth visit experience. The role also supports registration, financial clearance, and revenue cycle tasks, while mentoring junior team members.

The position emphasizes strong customer service, accurate data entry, and effective communication with patients, physicians, and staff to maintain high-quality patient care and billing processes.