Patient Access & Scheduling Advocate

Northwestern Memorial Healthcare; Illinois; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Memorial Healthcare is seeking a Patient Access Specialist to enhance patient interactions and uphold high customer service standards. In this role, you will facilitate scheduling appointments and assist patients through the administrative processes, ensuring confidentiality and quality care.

The ideal candidate will possess a high school diploma, customer service experience, and proficiency in data entry. The position includes various benefits aimed at improving employees' well-being.

Qualifications

• 2-3 years customer service or medical office experience required.
• Ability to effectively communicate in English, both verbally and in writing.
• Proficiency in computer data-entry and typing at 40 wpm.

Responsibilities

• Practices Patients First philosophy and adheres to high customer service standards.
• Maintains patient confidentiality per HIPAA regulations.
• Schedules patient appointments effectively and educates patients.
• Participates in departmental quality improvement activities.

Skills

Customer service orientation

Verbal communication

Problem solving

Time management

Data entry skills

Education

High School diploma or equivalent

Tools

Computer applications

Job description

Northwestern Memorial Healthcare is seeking a Patient Access Specialist to enhance patient interactions and uphold high customer service standards. In this role, you will facilitate scheduling appointments and assist patients through the administrative processes, ensuring confidentiality and quality care.

The ideal candidate will possess a high school diploma, customer service experience, and proficiency in data entry. The position includes various benefits aimed at improving employees' well-being.