Compassionate Patient Access & Scheduling Coordinator

Good Samaritan Society; Fargo, Northern (ND, KY); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, on the phone or in the clinic.

You will greet patients, verify demographics, scan and route documents, collect co-pays, and coordinate scheduling with nursing teams and providers, while ensuring accurate registration and billing processes.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful; customer service skills essential.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Schedule with nursing team & providers to coordinate appointments; obtain referrals & authorizations.
• Arrange interpreter services and check patients in/out; operate multi-line phone.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, on the phone or in the clinic.

You will greet patients, verify demographics, scan and route documents, collect co-pays, and coordinate scheduling with nursing teams and providers, while ensuring accurate registration and billing processes.