Patient Access & Scheduling Specialist

10000 Sanford; Eau Claire, Oakwood (WI, OH); On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health in Eau Claire, Wisconsin, seeks a Patient Access Representative to handle patient registration and scheduling across Urgent Care and Primary Care settings at Lake Hallie and Oakwood Centers. The role supports a range of duties, from greeting patients to coordinating appointments, with a focus on accuracy and customer service.

The PAR may perform both registration and scheduling tasks, educate patients, collect payments, and assist with referrals and pre-authorizations.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics to register and/or schedule.
• Create electronic files; scan and route forms; obtain signatures.
• Educate patients and capture signatures on paperwork.
• Manage financial aspects: collect co-payments, pre-payments, and balances; arrange assistance.
• Coordinate with nursing staff and providers to schedule appointments and recalls.

Skills

Registration

Scheduling

Customer service

Medical terminology

Confidentiality

Education

High school diploma

Post-secondary education

BLS (optional)

Job description

Sanford Health in Eau Claire, Wisconsin, seeks a Patient Access Representative to handle patient registration and scheduling across Urgent Care and Primary Care settings at Lake Hallie and Oakwood Centers. The role supports a range of duties, from greeting patients to coordinating appointments, with a focus on accuracy and customer service.

The PAR may perform both registration and scheduling tasks, educate patients, collect payments, and assist with referrals and pre-authorizations.