Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to join our team. You will be the first point of contact, providing extraordinary customer service to patients in person, by phone, or at the clinic, creating a welcoming and safe environment.

You will handle registration, scheduling, and basic financial duties, including collecting payments and coordinating referrals. Flexibility to move between locations is important, with day shifts and a 40-hour work week.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Coordinate & schedule appointments to meet patient needs and coordinate provider schedules.
• Obtain referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Organization

Attention to detail

Multitasking

Communication

Education

High school diploma

Post-secondary education helpful

Job description

Sanford Health is seeking a Patient Access Representative to join our team. You will be the first point of contact, providing extraordinary customer service to patients in person, by phone, or at the clinic, creating a welcoming and safe environment.

You will handle registration, scheduling, and basic financial duties, including collecting payments and coordinating referrals. Flexibility to move between locations is important, with day shifts and a 40-hour work week.