Patient Access Representative - Casual

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Training programs

Flexible scheduling

Generous paid time off

Wellness resources

Job summary

Essentia Health in Duluth, MN is seeking a Patient Access professional to greet customers, collect demographic and financial information, and facilitate patient registration. You will liaise between patients and virtual registration representatives, schedule follow-ups, and provide cost estimates for upcoming appointments.

The role requires prior patient access or scheduling experience and completion of a Professional Certification within six months.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Responsibilities

• Interview patients to obtain complete demographic and financial information
• Update patient records and validate insurance details
• Manage point of service data collection including co-pays and deposits
• Maintain work queues and ensure timely registration processes
• Provide courteous, patient-centered service and coordinate with clinical teams
• Handle incoming calls, schedule follow-ups, and guide patients as needed
• Maintain cleaning and stocking of registration equipment and supplies
• Perform other clerical duties as assigned

Skills

Patient Access experience

Interpersonal communication

Education

Healthcare Business Insight’s Patient Access 2nd Level Certification Program

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location:

Building F - Duluth Clinic - 3rd Street

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Fte

0

Licensure/Certification Qualifications:

0

Possible Remote/Hybrid Option

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time

Day

Shift End Time

Day

Weekends

NO

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range

$17.80 - $26.28

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].