Patient Access & Scheduling Specialist

US-Department-of-Veterans-Affair; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

The John D. Dingell VA Medical Center in Detroit seeks an Advanced Medical Support Assistant to support clinicians and staff by handling patient flow, scheduling, and front-desk duties. Applicants may be referred while meeting requirements; English proficiency is essential.

The role emphasizes accurate documentation and collaboration with medical teams across departments. Responsibilities include phone/ribbon communication, appointment coordination, and ensuring patient information is correctly

Qualifications

• Six months experience in clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• Education: One year above high school; OR equivalent combination of experience and education.
• English language proficiency is required for MSA duties.

Responsibilities

• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule appointments and interpret/verify provider orders with scheduling guidelines.
• Assist with patient flow and data entry to support clinicians and care delivery.

Skills

Customer service

Scheduling

Phone communication

Medical terminology

Education

One year above high school

Job description

The John D. Dingell VA Medical Center in Detroit seeks an Advanced Medical Support Assistant to support clinicians and staff by handling patient flow, scheduling, and front-desk duties. Applicants may be referred while meeting requirements; English proficiency is essential.

The role emphasizes accurate documentation and collaboration with medical teams across departments. Responsibilities include phone/ribbon communication, appointment coordination, and ensuring patient information is correctly