Patient Access & Scheduling Specialist

Henry Ford Health; Saint Clair Shores (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Assistant-Office Operations team member to greet patients, check in/out, and support front-desk operations in Detroit area. The role emphasizes accurate data entry, scheduling, and handling patient communications with compassion.

You will verify demographics, obtain authorizations, process charges, and help ensure a smooth patient experience while maintaining confidentiality and teamwork in a fast-paced medical office.

Qualifications

• High School diploma equivalency OR 1 year of applicable job-specific experience.

Responsibilities

• Greet patients and visitors, check-in/out, and collect documentation.
• Verify and update demographic information with confidentiality.
• Obtain insurance authorizations/precertifications for patient services.
• Schedule, confirm, and manage patient appointments.
• Enter and submit charges daily; collect copayments and reconcile totals.

Skills

Customer service

Data entry

Communication

Education

High School diploma or GED

Job description

Henry Ford Health is seeking an Assistant-Office Operations team member to greet patients, check in/out, and support front-desk operations in Detroit area. The role emphasizes accurate data entry, scheduling, and handling patient communications with compassion.

You will verify demographics, obtain authorizations, process charges, and help ensure a smooth patient experience while maintaining confidentiality and teamwork in a fast-paced medical office.