Patient Care Admin & Scheduling Specialist

U.S. Department of Veterans Affairs; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Ann Arbor, MI is seeking a Medical Support Assistant to provide essential administrative and clerical support within Patient Care Services at the LTC Charles S. Kettles VA Medical Center.

The role requires strong knowledge of medical terminology, customer service, and proficiency with electronic health records and scheduling systems. You will work as part of a healthcare team to ensure timely admissions, transfers, and accurate patient information handling.

Qualifications

• Knowledge of medical terminology to support patient care.
• Strong customer service and communication with diverse patients.
• Ability to schedule appointments and manage patient flow.
• Understanding of HIPAA and patient privacy requirements.
• Experience entering data into electronic health records and scheduling systems.
• Ability to work independently and prioritize multiple tasks.

Responsibilities

• Provides excellent customer service at the nursing station.
• Serves as the receptionist and triages inquiries for the ward.
• Processes admissions, transfers, and discharges in the EHR.
• Maintains patient records per Privacy Act and HIPAA rules.
• Coordinates with housekeeping and nursing staff for bed status.
• Assists with orientation and on-the-job training of new staff.
• Part of emergency response and codes, handling calls and traffic.

Skills

Medical terminology

Customer service

Communication skills

HIPAA compliance

Data entry / PII handling

Independent work

Education

High school diploma / GED

Tools

EHR systems

Scheduling software

Office automation

Phone systems

Scanning software

Job description

U.S. Department of Veterans Affairs in Ann Arbor, MI is seeking a Medical Support Assistant to provide essential administrative and clerical support within Patient Care Services at the LTC Charles S. Kettles VA Medical Center.

The role requires strong knowledge of medical terminology, customer service, and proficiency with electronic health records and scheduling systems. You will work as part of a healthcare team to ensure timely admissions, transfers, and accurate patient information handling.