Advanced Medical Support: Care Coordination & Scheduling

US-Department-of-Veterans-Affair; Rochester (MN); On-site; USD 44,000 - 60,000; Full time

Job summary

Minneapolis VA Health Care System is seeking an Advanced Medical Support Assistant in the Primary Care Medicine service line. The role supports patient access, customer service, and patient flow while addressing administrative and data validation issues.

The position requires basic English proficiency, a high school diploma or GED, and the ability to coordinate with clinical staff to maintain smooth clinic operations.

Qualifications

• US citizenship is required.
• English proficiency in written and spoken form.
• Education: High School Diploma, GED, or proficiency certificate.

Responsibilities

• Advise clinical staff on current administrative processes.
• Answer phones, greet patients, relay messages and schedule appointments.
• Enter no-show information and monitor appointment requests from multiple sources.
• Coordinate transfers to VA facilities or private hospitals as needed.

Skills

Collaborate with clinicians

Prioritization

Communication with customers

Health care processes knowledge

Policy knowledge

Medical terminology

Education

High School Diploma or GED

Job description

Minneapolis VA Health Care System is seeking an Advanced Medical Support Assistant in the Primary Care Medicine service line. The role supports patient access, customer service, and patient flow while addressing administrative and data validation issues.

The position requires basic English proficiency, a high school diploma or GED, and the ability to coordinate with clinical staff to maintain smooth clinic operations.