Patient Access Scheduler & Pre-Auth Specialist

McLaren Health Care; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Shelby Township, MI, is seeking a Patient Access Clerk to schedule and register patients, initiate pre-authorizations, and manage referrals for diagnostic appointments and procedures.

The role requires attention to insurance details, accurate data capture, and courteous customer service to support efficient access to health care services. This on-site, full-time position offers daily shifts and a team-oriented environment with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service role or health care industry preferred.
• 2 years of experience with third-party medical insurance, HMO and managed care including CPT and ICD-10 coding is preferred.

Responsibilities

• Obtains required patient demographic and insurance information for McLaren Health and meets governmental/billing/third-party payer needs.
• Provides courteous and efficient service and accurately documents pre-registration information; collects, documents, and scans demographic and financial data.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements; performs real-time insurance verification and explains requirements to patients.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls to grow business, improve customer satisfaction, and ensure access to McLaren Health services.
• Maintains professionalism and adherence to department policy.
• Performs all other duties as assigned.

Skills

Customer service

Healthcare experience

Education

High school diploma or equivalent

Job description

McLaren Health Care in Shelby Township, MI, is seeking a Patient Access Clerk to schedule and register patients, initiate pre-authorizations, and manage referrals for diagnostic appointments and procedures.

The role requires attention to insurance details, accurate data capture, and courteous customer service to support efficient access to health care services. This on-site, full-time position offers daily shifts and a team-oriented environment with growth opportunities.