Healthcare Call Center Lead - Patient Experience & Ops

Cullman Regional Medical Center, Inc.; Cullman (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cullman Regional Medical Center in Cullman, AL seeks an organized Scheduling/Call Center Specialist to Independently create and schedule appointments in the EMR and guide patients on copayments, referrals, and deposits. You will respond to diverse inquiries, support leadership, and help maintain smooth clinic operations.

The role emphasizes excellent customer service, accurate data handling, and collaboration with providers and staff to ensure a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• BA/BS in management, communications, or clinical field preferred.
• Experience in customer service in call center or related setting preferred.

Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient demographic and provider information; advise on copays, referrals, and pre-service deposits.
• Respond to and interact with patients, physicians, staff and family members.
• Provide exceptional service; navigate multiple systems and communicate with patients and professionals.
• Manage call center operations and direct team members.
• Prepare daily and monthly reports and present data to leadership.
• Monitor budgets and drive adherence to benchmarks and regulations.

Skills

Excellent customer service

Typing

Insurance terminology

Education

High school diploma or equivalent

BA/BS in management or communications or clinical field

Job description

Cullman Regional Medical Center in Cullman, AL seeks an organized Scheduling/Call Center Specialist to Independently create and schedule appointments in the EMR and guide patients on copayments, referrals, and deposits. You will respond to diverse inquiries, support leadership, and help maintain smooth clinic operations.

The role emphasizes excellent customer service, accurate data handling, and collaboration with providers and staff to ensure a positive patient experience.