Medical Imaging Scheduler - Patient Access Specialist

Allina Health; Coon Rapids (MN); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits

Tuition Reimbursement or Continuing AM

Job summary

Allina Health in Minnesota is seeking a Customer Experience Scheduling professional to support procedural and orders-based services within the Call Center. You will coordinate access to complex hospital and clinic scheduling and provide outstanding customer service to patients and clinical staff.

The role is full-time, 40 hours weekly, with shift options from 7:00 AM to 8:00 PM, and opportunities for day/evening coverage.

Qualifications

• Must be 18 years of age with education and/or experience required to meet functional competencies.
• 2+ years of customer service experience.
• Experience or familiarity with scheduling in Epic is preferred.

Responsibilities

• Provides scheduling support for procedural and orders-based services.
• Performs coordinated complex scheduling with emphasis on customer service.
• Assists patients and clinical staff by coordinating access to scheduling, registration, or prior authorizations.
• Coordinates post-discharge outpatient services ordered by the health care team.
• Ensures data collection entries are accurate and complete.
• Obtains prior authorization for high-tech imaging procedures via portals and phone contacts.
• Handles chart scanning and uses EMR systems for scheduling and registration.
• Performs patient chart research and entries based on protocols.
• May operate a multi-phone system and access other health system portals.

Skills

Customer service experience

Scheduling experience

Education

High school diploma or GED

Associate's or Vocational degree

Tools

Epic scheduling

Job description

Allina Health in Minnesota is seeking a Customer Experience Scheduling professional to support procedural and orders-based services within the Call Center. You will coordinate access to complex hospital and clinic scheduling and provide outstanding customer service to patients and clinical staff.

The role is full-time, 40 hours weekly, with shift options from 7:00 AM to 8:00 PM, and opportunities for day/evening coverage.