Patient Access & Scheduling Specialist

PRISM Vision Group; Washington (District of Columbia); On-site; USD 25,000 - 44,000; Full time

Job summary

PRISM Vision Group is seeking a Patient Services Representative in Washington, DC. This full-time, non-exempt role supports the Retina Group of Washington and coordinates patient access from scheduling to follow-up care.

The PSR handles registration, insurance verification, benefits review, and patient communications while ensuring HIPAA compliance and accurate data entry. The position requires 2+ years in a patient-facing role and strong English communication skills.

Qualifications

• Education: High School Graduate or GED.
• Experience: 2+ years in a patient-facing healthcare or customer service role preferred.
• Knowledge/Skills/Abilities: communication, problem-solving, teamwork, and HIPAA/compliance awareness.

Responsibilities

• Schedule and complete full patient registrations for appointments with accuracy.
• Perform pre-registration and verify demographic and insurance data.
• Verify insurance, benefits, and referrals; collect financial information as needed.
• Identify and resolve issues to ensure smooth patient flow and care access.
• Provide information on appointments, policies, fees, and payment options.
• Assist with upfront financial counseling and payment plans.
• Train and support other PSR staff and uphold policies.

Skills

Verbal communication

Written communication

Bilingual a plus

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

PRISM Vision Group is seeking a Patient Services Representative in Washington, DC. This full-time, non-exempt role supports the Retina Group of Washington and coordinates patient access from scheduling to follow-up care.

The PSR handles registration, insurance verification, benefits review, and patient communications while ensuring HIPAA compliance and accurate data entry. The position requires 2+ years in a patient-facing role and strong English communication skills.