Patient Access & Scheduling Specialist

001 University of Rochester; City of Rochester (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester in Rochester, NY, seeks an experienced patient services associate to manage ambulatory care information processing, registration, scheduling, and related tasks in the EMR and revenue cycle systems.

You will greet patients, verify identity with two identifiers, collect demographic and financial data, schedule appointments, and ensure accurate data entry for billable services. Excellent customer service and HIPAA compliance are essential.

Qualifications

• Medical terminology experience preferred.
• Accurate data entry and database skills.
• Strong customer service and communication abilities.
• Familiarity with HIPAA and PHI handling preferred.

Responsibilities

• Greets patients and initiates a positive ambulatory visit experience.
• Verifies identity using two identifiers and directs patients accordingly.
• Enters demographics and financial data into EMR and revenue systems.
• Schedules visits, pre-registers patients, and coordinates referrals.
• Manages telephone encounters and routes to appropriate staff.
• Supports data accuracy and basic registration corrections.

Skills

Medical terminology

Data entry

Customer service

ICARE values

Mentor

Education

High School diploma

Tools

EMR system

RIM systems

Job description

The University of Rochester in Rochester, NY, seeks an experienced patient services associate to manage ambulatory care information processing, registration, scheduling, and related tasks in the EMR and revenue cycle systems.

You will greet patients, verify identity with two identifiers, collect demographic and financial data, schedule appointments, and ensure accurate data entry for billable services. Excellent customer service and HIPAA compliance are essential.