Ambulatory Access & Scheduling Specialist

University of Rochester; City of Rochester (NY); On-site; USD 26,381 - 35,610; Full time

Job summary

University of Rochester is hiring an Outpatient Access Representative in Rochester, NY to handle patient information processing for ambulatory care visits. You will greet patients, collect demographics and financial data, enter information into EMR, schedule visits, and manage phone calls with a focus on accuracy and patient satisfaction.

Responsibilities include verifying patient identity with two identifiers, assisting with the registration and insurance management workflow, obtaining patient

Qualifications

• High School diploma or equivalent required; 1 year related experience preferred.
• Demonstrated ability to word process documents and enter data into a database preferred.
• Knowledge of medical terminology preferred; HIPAA awareness and customer service skills valuable.

Responsibilities

• Greets patients and initiates ambulatory experience, verifies identity with two identifiers, and directs patients to appropriate destinations.
• Enters patient information into EMR and revenue cycle systems; collects demographics and financial data; obtains patient email for confirmations.
• Schedules ambulatory visits, coordinates referrals and testing, and manages appointment-related communications; answers calls and routes to providers.

Skills

Medical terminology

Data entry

Customer service

Word processing

Education

High School diploma

Job description

University of Rochester is hiring an Outpatient Access Representative in Rochester, NY to handle patient information processing for ambulatory care visits. You will greet patients, collect demographics and financial data, enter information into EMR, schedule visits, and manage phone calls with a focus on accuracy and patient satisfaction.

Responsibilities include verifying patient identity with two identifiers, assisting with the registration and insurance management workflow, obtaining patient