Ambulatory Patient Access & Scheduling Specialist

University of Rochester Medicine; Apex (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

University of Rochester is seeking an administrative receptionist for ambulatory care services. This role handles patient information processing, registration, scheduling, and examination-related tasks using the EMR and revenue cycle systems.

You will ensure patient satisfaction, accuracy in data entry, and help with the end-to-end check-in process. Ideal candidates will have a High School diploma with related experience or Vision Care courses, excellent communication, and a commitment to

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required
• Completion of Vision Care 1,2,3 courses required
• Or equivalent combination of education and experience

Responsibilities

• Greets patients to initiate positive ambulatory experience, verifies patient identity with two identifiers and directs to next destination
• Collects patient demographic and financial information for a billable account and enters data into EMR and revenue cycle systems
• Schedules new and return visits, coordinates appointments for testing or referrals, and manages missed appointments
• Answers phone calls, routes inquiries to appropriate staff, and creates telephone encounters in the EMR
• Edits registration data, assists in charge reconciliation, and ensures accuracy of patient schedules
• Maintains HIPAA compliance and supports patient satisfaction throughout the visit

Skills

Medical terminology

Word processing

Data entry

Customer service

Education

High School diploma

Vision Care 1-3 courses

Equivalent education/experience

Job description

University of Rochester is seeking an administrative receptionist for ambulatory care services. This role handles patient information processing, registration, scheduling, and examination-related tasks using the EMR and revenue cycle systems.

You will ensure patient satisfaction, accuracy in data entry, and help with the end-to-end check-in process. Ideal candidates will have a High School diploma with related experience or Vision Care courses, excellent communication, and a commitment to