Patient Access & Scheduling Specialist (Day Shift)

University of Rochester; City of Geneva (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

University of Rochester is seeking a patient services assistant to support ambulatory care in the Otolaryngology Clinic. You will greet patients, verify identities, collect demographics, enter data into EMR, and schedule visits.

The role requires accuracy, strong customer service, and teamwork to ensure smooth patient flow from arrival to discharge. Responsibilities include handling phone calls, collecting co-pays, and assisting with end-of-day deposits while maintaining HIPAA compliance and

Qualifications

• High School diploma required; Vision Care 1,2,3 courses preferred.
• Experience in administrative office or customer service.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and verify identity using two identifiers; direct to appropriate next step.
• Enter patient demographic and financial information into EMR and billing systems.
• Schedule appointments and reconcile charges; assist with registration and pre-visit tasks.
• Answer phones, route calls, and provide information to patients to minimize delays.
• Ensure accurate data entry and assist in charge reconciliation and scheduling workflows.

Skills

Customer service

Reception skills

Telephone etiquette

PHI protection

Education

High School diploma

Vision Care 1,2,3

Tools

EMR software

Billing software

Job description

University of Rochester is seeking a patient services assistant to support ambulatory care in the Otolaryngology Clinic. You will greet patients, verify identities, collect demographics, enter data into EMR, and schedule visits.

The role requires accuracy, strong customer service, and teamwork to ensure smooth patient flow from arrival to discharge. Responsibilities include handling phone calls, collecting co-pays, and assisting with end-of-day deposits while maintaining HIPAA compliance and