Patient Access & Scheduling Specialist II

University of Rochester; City of Rochester (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester is seeking an Outpatient Access Rep II in Rochester, NY for a full-time role that handles reception, registration, scheduling, eRecord tasks, and revenue cycle activities. The position emphasizes accurate data entry and friendly patient service.

You will greet patients, verify identities, collect demographics, coordinate appointments, process payments, and assist with insurance information while ensuring PHI protection and high patient satisfaction.

Qualifications

• High School diploma or equivalent plus 1 year related experience or completion of Vision Care 1–3 courses.
• Medical terminology knowledge preferred and data entry proficiency.
• Ability to protect PHI and maintain patient confidentiality.
• Demonstrates ICARE values and focuses on customer satisfaction.

Responsibilities

• Reception and registration of ambulatory patients with two identifiers.
• Enter patient data into EMR and schedule/coordinate appointments.
• Manage telephone encounters and assist with insurance and billing tasks.
• Support staff as needed and ensure accurate, efficient service.
• Protect patient privacy and uphold HIPAA compliance.

Skills

Medical terminology

Word processing

Data entry

ICARE values

Customer satisfaction

Education

High School diploma

Vision Care 1,2,3 courses

Tools

eRecord

Job description

The University of Rochester is seeking an Outpatient Access Rep II in Rochester, NY for a full-time role that handles reception, registration, scheduling, eRecord tasks, and revenue cycle activities. The position emphasizes accurate data entry and friendly patient service.

You will greet patients, verify identities, collect demographics, coordinate appointments, process payments, and assist with insurance information while ensuring PHI protection and high patient satisfaction.