Patient Access & Scheduling Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Rochester Regional Health is seeking a Pre-Access Representative to manage scheduling calls, pre-registration, demographics collection, and insurance/pre-authorization processing for scheduled procedures. The role requires handling patient payments, Medicare MSPQ, and ABN reviews while guiding patients through facility registration.

The position is full-time at SLH Market Potsdam, with typical hours Monday to Friday 8:30 AM–5:00 PM and a focus on courteous patient service and accurate data

Qualifications

• High School Diploma or GED required.
• Associate’s degree or higher in healthcare administration, business administration, or related field desired.
• One to two years of customer service, administrative, and/or data entry experience preferred.
• One to two years of previous experience in hospital related field preferred.
• Experience with database software applications desired.

Responsibilities

• Answers phones from patients/customers professionally and responding to patient/customer complaints.
• Performs correct name inquiry and identifies patient according to policy and procedure without errors.
• Schedules patients/customers based on scheduling guidelines and medical appropriateness.
• Receives a high volume of inbound calls with varying questions and concerns.
• Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
• Collects patient financial data, insurance, authorizations, and reference numbers.
• Collects complete demographic information of patient including address, phone number.
• Collects medical information to include patient complaint.

Skills

Customer service

Data entry

Administrative experience

Education

High School Diploma or GED

Associate’s degree or higher in healthcare administration

Tools

Database software

Job description

Rochester Regional Health is seeking a Pre-Access Representative to manage scheduling calls, pre-registration, demographics collection, and insurance/pre-authorization processing for scheduled procedures. The role requires handling patient payments, Medicare MSPQ, and ABN reviews while guiding patients through facility registration.

The position is full-time at SLH Market Potsdam, with typical hours Monday to Friday 8:30 AM–5:00 PM and a focus on courteous patient service and accurate data