Patient Access & Registration Specialist

103 Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Rochester General Hospital is seeking an Access Associate to interview patients or their representatives, collect registration data and verify information. The role includes insurance verification, precertification/authorization, co-payment collection and assisting patients with financial assistance as needed.

The position involves greeting patients, scheduling appointments, and ensuring accurate data entry and compliant processing within department policy.

Qualifications

• Associate degree.
• One year of customer service experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Interview patients and/or representatives to collect registration data and verify information.
• Greet patients and provide directions as needed.
• Schedule and preschedule patient appointments.
• Process insurance verification, precertifications/authorizations, and collect co-payments.
• Communicate with payers, physician offices and other departments.
• Set up new patient records via Care Connect and ensure data accuracy.

Skills

Customer service

Communication

Computer skills

Customer service experience

Education

Associate degree

Job description

Rochester Regional Health's Rochester General Hospital is seeking an Access Associate to interview patients or their representatives, collect registration data and verify information. The role includes insurance verification, precertification/authorization, co-payment collection and assisting patients with financial assistance as needed.

The position involves greeting patients, scheduling appointments, and ensuring accurate data entry and compliant processing within department policy.