Patient Access & Scheduling Specialist

103 Rochester General Hospital; Town of Brighton (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments at our Rochester, NY location. You will be the first point of contact for patients and families, delivering a warm, professional experience during visits.

The role involves registration, verification of insurance, scheduling appointments, and collecting payments, with a 40-hour work week on weekdays.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

2-year degree

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments at our Rochester, NY location. You will be the first point of contact for patients and families, delivering a warm, professional experience during visits.

The role involves registration, verification of insurance, scheduling appointments, and collecting payments, with a 40-hour work week on weekdays.