Patient Access & Registration Specialist

Rochester Regional Health; Rochester (MN); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Rochester General Hospital in Rochester, NY seeks an Access Associate to interview patients, collect registration data, verify demographics and financial information, and coordinate with payers.

The role handles insurance eligibility, precertifications, co-pays, and communicates financial assistance options, ensuring accuracy and compliance while delivering friendly, customer-focused service.

Qualifications

• NA

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Education

Associate degree

Tools

Intermediate computer skills

Job description

Rochester Regional Health's Rochester General Hospital in Rochester, NY seeks an Access Associate to interview patients, collect registration data, verify demographics and financial information, and coordinate with payers.

The role handles insurance eligibility, precertifications, co-pays, and communicates financial assistance options, ensuring accuracy and compliance while delivering friendly, customer-focused service.