Patient Access Associate - Front Desk, Scheduling & Billing

103 Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate in the Orthopedics - RGMG department. The role includes greeting patients, handling check-in/check-out, and processing payments in a fast-paced setting.

You will be the first contact for patients and families, coordinate scheduling, verify insurance, and assist with billing while maintaining a warm, professional demeanor. This full-time position offers Monday–Friday daytime hours.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients, providing directions as needed and scheduling patient appointments
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments: Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health in Rochester, NY is seeking an Access Associate in the Orthopedics - RGMG department. The role includes greeting patients, handling check-in/check-out, and processing payments in a fast-paced setting.

You will be the first contact for patients and families, coordinate scheduling, verify insurance, and assist with billing while maintaining a warm, professional demeanor. This full-time position offers Monday–Friday daytime hours.