Patient Access & Scheduling Specialist

Rochester Regional Health; Geneseo (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Geneseo Medical Campus is seeking an Access Associate to greet patients, assist with check-in and check-out, and process payments in a friendly, patient-centered manner.

Responsibilities include registration and verification of insurance, scheduling appointments, and handling incoming calls with professionalism. The role emphasizes excellent customer service, strong communication, and solid computer skills in a team-based healthcare setting.

Qualifications

• Preferred qualifications include: 2-year degree or equivalent, intermediate computer skills, excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients and directing them as needed and scheduling appointments.
• Registration & Verification: Complete the registration process for patients and verify insurance eligibility/coverage and obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree

Job description

Rochester Regional Health's Geneseo Medical Campus is seeking an Access Associate to greet patients, assist with check-in and check-out, and process payments in a friendly, patient-centered manner.

Responsibilities include registration and verification of insurance, scheduling appointments, and handling incoming calls with professionalism. The role emphasizes excellent customer service, strong communication, and solid computer skills in a team-based healthcare setting.