Patient Access Specialist: Pre-Registration & Scheduling

Rochester Regional Health; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health is seeking a Pre-Access Representative to support patient scheduling and registration at the Potsdam facility. You will collect demographics, insurance information, and authorizations, and guide patients through the registration process with a focus on accuracy and courtesy.

duties include obtaining required documentation, performing eligibility checks, and communicating clearly with patients about financial responsibilities and next steps in the registration workflow.

Qualifications

• High School Diploma or GED required.
• Associate degree or higher in healthcare administration, business administration, or related field preferred.
• 1–3 years of customer service, administrative, and/or data entry experience preferred.
• One to two years of hospital-related field experience preferred.
• Experience with database software applications desired.

Responsibilities

• Handles scheduling procedures, verifying patient information and collecting necessary details for appointments.
• Performs revenue cycle tasks including insurance verification and collecting financial information.
• Conducts pre-registration interviews and collects demographic and medical information.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or GED

Associate degree or higher in healthcare administration or related field

Job description

Rochester Regional Health is seeking a Pre-Access Representative to support patient scheduling and registration at the Potsdam facility. You will collect demographics, insurance information, and authorizations, and guide patients through the registration process with a focus on accuracy and courtesy.

duties include obtaining required documentation, performing eligibility checks, and communicating clearly with patients about financial responsibilities and next steps in the registration workflow.