Patient Access & Scheduling Coordinator

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, is seeking an Access Associate to greet patients, check-in and check-out, and process payments, serving as the first point of contact for patients and their families.

This full-time role at 1425 Portland Avenue offers a Monday–Friday schedule from 8am to 4:30pm, with responsibilities including registration, insurance verification, precertification when applicable, and handling patient inquiries.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer literacy

Education

2-year degree or equivalent

Job description

Rochester Regional Health in Rochester, NY, is seeking an Access Associate to greet patients, check-in and check-out, and process payments, serving as the first point of contact for patients and their families.

This full-time role at 1425 Portland Avenue offers a Monday–Friday schedule from 8am to 4:30pm, with responsibilities including registration, insurance verification, precertification when applicable, and handling patient inquiries.