Patient Access & Scheduling Specialist

001 University of Rochester; City of Geneva (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

University of Rochester seeks a Regular Full-time Medical Office Clerk to support the Otolaryngology Clinic in Geneva, NY. The role handles patient check-in, scheduling, data entry, and billing tasks with attention to accuracy and patient privacy.

Responsibilities include managing EMR workflows, coordinating with providers, and ensuring a positive ambulatory care experience for patients and families.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required.
• Knowledge of medical terminology preferred; HIPAA compliance and patient privacy awareness expected.
• Ability to word process documents and enter data into a database preferred.

Responsibilities

• Greets patients and initiates ambulatory care experiences, verifies identity with two identifiers, and directs patients to the correct destination.
• Performs reception, registration, appointment scheduling, and billing-related tasks using the EMR and revenue cycle systems.
• Ensures patient satisfaction, accuracy of billable data, and maintains PHI protection per HIPAA. May assist new staff as a resource.
• Schedules visits, coordinates tests and referrals, and handles follow-up and communication with patients.

Skills

Customer service

Administrative skills

Attention to detail

HIPAA compliance

Education

High School diploma

Tools

EMR system

Billing system

Job description

University of Rochester seeks a Regular Full-time Medical Office Clerk to support the Otolaryngology Clinic in Geneva, NY. The role handles patient check-in, scheduling, data entry, and billing tasks with attention to accuracy and patient privacy.

Responsibilities include managing EMR workflows, coordinating with providers, and ensuring a positive ambulatory care experience for patients and families.