Patient Access & Scheduling Specialist

Family Health Center; Chippewa Falls (WI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Family Health Center in Wisconsin is seeking an Appointment Scheduler to be the first point of contact for patients, coordinating scheduling with healthcare providers and ensuring timely service. You will use computer and phone systems to schedule, check in/out, collect demographic and insurance information, and maintain accurate records, while upholding HIPAA policies.

The role emphasizes strong communication and reliability, with opportunities to support front desk operations and improve

Qualifikationen

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Keyboard, computer, and telephone proficiency.

Aufgaben

• Schedule, register, check in/out, update, and coordinate appointments across departments.
• Screen and route incoming calls to support seamless communication.
• Gather patient information via letters, forms, and questionnaires and maintain accurate records.
• Collect and update insurance and demographic information for documentation and billing.
• Maintain provider schedules to optimize appointment availability.
• Coordinate release of patient information with HIPAA compliance.
• Perform receptionist duties: greet patients, check in, answer inquiries, support front desk.
• Ensure strict adherence to scheduled work hours and attendance.
• Perform other duties as assigned.

Kenntnisse

Verbal communication

Written communication

Customer service

Multitasking

Ausbildung

High School diploma or equivalent

Tools

Scheduling software

Keyboard proficiency

Phone systems

Jobbeschreibung

Family Health Center in Wisconsin is seeking an Appointment Scheduler to be the first point of contact for patients, coordinating scheduling with healthcare providers and ensuring timely service. You will use computer and phone systems to schedule, check in/out, collect demographic and insurance information, and maintain accurate records, while upholding HIPAA policies.

The role emphasizes strong communication and reliability, with opportunities to support front desk operations and improve