Patient Services & Scheduling Coordinator

Family Health Center; Chippewa Falls (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Health Center is seeking an Appointment and Business Assistant to be the first point of contact for patients and customers. You will schedule appointments, collect information for billing, and support the release and indexing of records in line with HIPAA policies.

The role requires strong communication, accuracy in data entry, and reliable attendance to maintain efficient front desk operations and smooth inter-department coordination.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Preferred six months’ previous experience in a medical or dental care facility.
• Preferred Associate’s degree in health information management, administrative assistant/medical secretary or related field.

Responsibilities

• Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments.
• Screens and routes incoming calls to support seamless communication across departments.
• Collects and updates patients’ insurance and demographic information.
• Maintains and updates provider schedules to optimize appointment availability.
• Accepts patient payments, applies them to accounts, reconciles deposits.
• Coordinates the release of patient information per HIPAA and laws.

Skills

Customer service

Communication

Data entry

Phone etiquette

Education

High school diploma

Associate degree (preferred)

Tools

EHR software

Billing systems

Microsoft Office

Job description

Family Health Center is seeking an Appointment and Business Assistant to be the first point of contact for patients and customers. You will schedule appointments, collect information for billing, and support the release and indexing of records in line with HIPAA policies.

The role requires strong communication, accuracy in data entry, and reliable attendance to maintain efficient front desk operations and smooth inter-department coordination.