Patient Access & Scheduling Specialist

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 52,724,000 - 79,056,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical/Dental/Vision

Life Insurance

Paid time off and Holidays

Job summary

Northwestern Medicine in Chicago seeks a Patient Access Specialist to support weekend and Monday hours, handling registration, scheduling, and insurance verification. You will uphold patient privacy, deliver excellent customer service, and collaborate with multiple hospital departments to guide patients through NMHC systems.

The role emphasizes data accuracy, timely problem resolution, and adherence to policies, with ongoing training and opportunities for professional development within

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Directs issues to Team Lead or Operations Coordinator as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and creates a positive first impression of Northwestern Medicine.
• Escalates issues to management when needed.
• Collects and verifies patient demographic information per standards.
• Coordinates scheduling with hospital departments and physicians offices.
• Schedules appointments and performs medical necessity checks for scheduled services.
• Informs patients of any issues with their financial account.
• Completes out-of-pocket estimations as requested.
• Provides training and education as needed.
• Manages work schedule efficiently and completes tasks on time.
• Performs other duties as assigned.

Skills

Customer service

Medical office

English proficiency

Typing 40 wpm

Multi-tasking

Data entry

Education

High School diploma

Tools

Epic

NDAS

Job description

Northwestern Medicine in Chicago seeks a Patient Access Specialist to support weekend and Monday hours, handling registration, scheduling, and insurance verification. You will uphold patient privacy, deliver excellent customer service, and collaborate with multiple hospital departments to guide patients through NMHC systems.

The role emphasizes data accuracy, timely problem resolution, and adherence to policies, with ongoing training and opportunities for professional development within