Patient Access & Scheduling Specialist

MidLantic Urology; Chester (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

MidLantic Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and enter patient demographics accurately. You will verify insurance information and assist patients with inquiries while maintaining HIPAA compliance in a compassionate, professional environment.

The role requires excellent communication skills, multitasking ability, and familiarity with EMR systems and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge of healthcare systems operations such as EMR.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones promptly and professionally.
• Schedule appointments.
• Enter and update patient demographics.
• Verify insurance information.
• Take messages for patients using EMR.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal & written communication

EMR knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

MidLantic Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and enter patient demographics accurately. You will verify insurance information and assist patients with inquiries while maintaining HIPAA compliance in a compassionate, professional environment.

The role requires excellent communication skills, multitasking ability, and familiarity with EMR systems and Microsoft Office.