Patient Access & Scheduling Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Patient Access/Registration Clerk to greet patients, verify demographics and insurance, check in/out, and schedule appointments. This role also involves collecting co-pays and payments, answering phones, and handling basic billing questions with referrals and authorizations as needed.

The ideal candidate will have strong computer and customer service experience; Medical Records software familiarity and front desk experience are preferred.

Qualifications

• High School Diploma or GED is required.
• Computer experience is required.
• Customer Service experience is required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Greets and registers patients.
• Verifies insurance/demographics.
• Checks patients in and out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones. Answers basic patient billing questions and/or directs to PBO/UBO.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Assists with some financial counseling duties as needed.
• Completes charge entry in a timely manner, as needed.

Education

High School Diploma or GED

Job description

Advocate Health in Charlotte, NC is seeking a full-time Patient Access/Registration Clerk to greet patients, verify demographics and insurance, check in/out, and schedule appointments. This role also involves collecting co-pays and payments, answering phones, and handling basic billing questions with referrals and authorizations as needed.

The ideal candidate will have strong computer and customer service experience; Medical Records software familiarity and front desk experience are preferred.