Patient Services & Registration Specialist

Atrium Health; Charlotte (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans

Educational assistance

Job summary

Advocate Health in Charlotte, NC seeks a Patient Service Representative to handle patient registrations, insurance verification, and financial discussions at the front desk. You will use EPIC EMR and eligibility tools to ensure accurate data, collect co-pays, and coordinate with care teams for smooth patient flow.

The role requires a High School Diploma, strong communication, attention to detail, and the ability to work in a fast-paced environment, with a 40-hour work week and full-time status.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service and communication skills.
• Knowledge of insurance terminology and HIPAA rules.

Responsibilities

• Register patients and collect demographics and insurance information.
• Explain financial responsibilities and collect co-pays.
• Maintain patient confidentiality per HIPAA.
• Use EPIC EMR and insurance tools to verify eligibility.
• Assist with scheduling and patient inquiries, ensuring smooth front-desk operations.

Skills

Customer service

HIPAA compliance

Insurance verification

EPIC EMR

Communication skills

Attention to detail

Multitasking

Education

High School Graduate

Tools

EPIC EMR

Insurance tools

Microsoft Office

Job description

Advocate Health in Charlotte, NC seeks a Patient Service Representative to handle patient registrations, insurance verification, and financial discussions at the front desk. You will use EPIC EMR and eligibility tools to ensure accurate data, collect co-pays, and coordinate with care teams for smooth patient flow.

The role requires a High School Diploma, strong communication, attention to detail, and the ability to work in a fast-paced environment, with a 40-hour work week and full-time status.