Patient Access & Registration Specialist

aah; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Retirement plans

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Health Information Clerk to support patient registration and the accurate creation of electronic health records. You will collect demographics, verify insurance, discuss patient financial responsibilities, and ensure privacy compliance.

A strong customer service orientation is essential in a high-volume environment. Responsibilities include coordinating appointments and guiding patients through procedures while maintaining HIPAA standards.

Qualifications

• High School Graduate required.
• Proficient inHIPAA guidelines and patient privacy.
• Experience with medical billing or registration is a plus.

Responsibilities

• Create the initial electronic health record foundation for patients.
• Register patients, collect demographics, insurance, and payments.
• Explain insurance basics and help patients understand financial responsibilities.
• Ensure HIPAA compliance and protect patient information at all times.
• Coordinate scheduling, reminders, and patient guidance.
• Provide exceptional customer service to patients and visitors.
• Maintain and monitor EHR work queues per department process.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Attention to detail

Organizational skills

Problem solving

Education

High School Diploma

Tools

EPIC EMR

Microsoft Office

Insurance verification tools

Job description

Advocate Health in Charlotte, NC is seeking a full-time Health Information Clerk to support patient registration and the accurate creation of electronic health records. You will collect demographics, verify insurance, discuss patient financial responsibilities, and ensure privacy compliance.

A strong customer service orientation is essential in a high-volume environment. Responsibilities include coordinating appointments and guiding patients through procedures while maintaining HIPAA standards.