Patient Access & Registration Specialist

271 Atrium Health Specialty Network, Inc; Concord (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan with employer match

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Outpatient Registration Clerk for the Carolinas Rehab gateway site in Concord. This role oversees patient registration, insurance verification, scheduling, and cash receipting, ensuring accuracy and a positive patient experience in a fast-paced outpatient setting.

You will interact with patients and families, use front-end technology, and help with billing and records.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.
• Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Charlotte, NC is seeking a full-time Outpatient Registration Clerk for the Carolinas Rehab gateway site in Concord. This role oversees patient registration, insurance verification, scheduling, and cash receipting, ensuring accuracy and a positive patient experience in a fast-paced outpatient setting.

You will interact with patients and families, use front-end technology, and help with billing and records.