Patient Access & Scheduling Specialist

Talentify; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Medical, Dental, Vision benefits

401k Retirement Plan

Paid parental leave

Employee referral bonus

Mentorship programs

Other PTO and holidays

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a smooth patient experience at the Cedar Rapids clinic. The role emphasizes greeting patients, coordinating check-in, and supporting insurance and payments processes.

Ideal candidates have medical front office exposure, strong communication skills, and proficiency with Windows/Microsoft Office. A valid driver’s license is preferred to support clinic operations.

Qualifications

• High school diploma or equivalent required.
• Strong communication and computer proficiency.
• Experience in receptionist or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Communication

Reception

Computer proficiency

Attention to detail

Education

High School Diploma

Tools

Windows OS

Microsoft Office

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a smooth patient experience at the Cedar Rapids clinic. The role emphasizes greeting patients, coordinating check-in, and supporting insurance and payments processes.

Ideal candidates have medical front office exposure, strong communication skills, and proficiency with Windows/Microsoft Office. A valid driver’s license is preferred to support clinic operations.