Patient Access & Scheduling Specialist

HCRS (Health Care & Rehabilitation Services of Southeastern Vermont); Brattleboro (VT); On-site; USD 28,000 - 34,000; Full time

Job summary

HCRS (Health Care & Rehabilitation Services of Southeastern Vermont) is hiring a Supported Scheduler to coordinate appointment scheduling across departments, ensuring safe, timely, and person-centered care. You will liaise with individuals served, families, providers, and care teams to align with clinical protocols and payer requirements.

Responsibilities include managing no-shows and cancellations, maintaining waitlists, and ensuring accurate demographics and insurance information prior to

Qualifications

• Strong written and verbal communication skills.
• Ability to listen effectively and interpret documents.
• Demonstrated confidentiality and HIPAA compliance.

Responsibilities

• Coordinate scheduling across multiple divisions and services.
• Manage waitlist, no-shows, and cancellations.
• Serve as primary contact for scheduling needs; verify demographics and insurance.
• Monitor schedule accuracy and resolve conflicts; support telehealth tools.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Team collaboration

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR system

Job description

HCRS (Health Care & Rehabilitation Services of Southeastern Vermont) is hiring a Supported Scheduler to coordinate appointment scheduling across departments, ensuring safe, timely, and person-centered care. You will liaise with individuals served, families, providers, and care teams to align with clinical protocols and payer requirements.

Responsibilities include managing no-shows and cancellations, maintaining waitlists, and ensuring accurate demographics and insurance information prior to