Patient Access & Scheduling Specialist

HOUSING WORKS INC; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days in first year

Educational benefit

Job summary

Housing Works in New York is seeking a Scheduling Specialist to oversee scheduling operations, maximize efficiency, and enhance patient experience. The role involves collaboration with the Community Partnerships Liaison, Clinic Operations Manager, and Health Center Director to ensure seamless scheduling, registration, and front-end workflows within the clinic.

The candidate should have clinic scheduling experience, strong organizational skills, and proficiency with EHR systems (preferably

Qualifications

• Experience in clinic scheduling, healthcare administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in electronic health record (EHR) systems, preferably eClinicalWorks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI).

Responsibilities

• Collaborate with the Community Partnerships Liaison to identify scheduling opportunities for unused appointment slots in provider schedules.
• Confirm ZocDoc bookings and verify receipt of appropriate registration documents, ensuring eCW Chart completion, including eICare enrollment.
• Monitor daily schedule flow, optimizing efficiency and reducing missed opportunities by enforcing “Jockeying the Schedule” principles.
• Proactively confirm same-day appointments for unconfirmed or unregistered clients.
• Oversee front-end workflows, identifying and escalating issues to the Clinic Operations Manager (COM) when necessary.
• Ensure registration documents sent via “Luma” are returned and completed before scheduled appointments.
• Verify that all scheduled appointments are appropriately set.
• Manage schedule templating to include essential blocks such as: Huddle Same Day Appointment Blocks Lunch Breaks Approved Meetings Grand Rounds Holidays Approved PTO
• Coordinate with the Health Center Director to ensure timely broadcast messaging for scheduled or early closings.
• Adhere to all Housing Works and Housing Works Community Health Care policies and procedures.
• Participate in direct advocacy actions as required.
• Perform other duties as assigned.
• Other Reporting Functions on Scheduling Data

Skills

Clinic scheduling experience

Healthcare administration

Organizational skills

Multitasking

Communication

Problem-solving

Tools

EHR systems (preferably eClinicalWorks)

Microsoft Office (Word, Excel, PowerPoint, Power BI)

Job description

Housing Works in New York is seeking a Scheduling Specialist to oversee scheduling operations, maximize efficiency, and enhance patient experience. The role involves collaboration with the Community Partnerships Liaison, Clinic Operations Manager, and Health Center Director to ensure seamless scheduling, registration, and front-end workflows within the clinic.

The candidate should have clinic scheduling experience, strong organizational skills, and proficiency with EHR systems (preferably