Rehab Support Specialist: Scheduling, Billing & Access

UVM Health - Central Vermont Medical Center; Berlin (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

UVM Health - Central Vermont Medical Center is seeking a Rehab Support Specialist to coordinate outpatient scheduling, assist with billing and insurance coordination, and support daily operations within our Rehabilitation Services team.

You will be the key contact for patients, families, and providers, ensuring HIPAA-compliant records, seamless scheduling, and professional, confidential service in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent is required.
• Strong organizational, communication, and customer service skills are essential.
• Ability to prioritize multiple tasks in a busy healthcare environment.
• Proficiency with computers and office software applications.

Responsibilities

• Coordinate outpatient therapy scheduling and appointment management.
• Support inpatient and outpatient billing processes.
• Verify insurance coverage and obtain necessary authorizations.
• Serve as a welcoming point of contact for patients, families, providers, and insurance representatives.
• Maintain accurate records while ensuring patient confidentiality and HIPAA compliance.
• Assist with day-to-day office operations and administrative functions.
• Collaborate with therapists, physicians, and support staff to facilitate excellent patient care.
• Demonstrate proficiency in departmental core accountabilities.
• Participate in ongoing professional development and process improvement initiatives.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Computer proficiency

Education

High School Diploma or equivalent

Associate Degree

Tools

MS Office

Medical office software

Job description

UVM Health - Central Vermont Medical Center is seeking a Rehab Support Specialist to coordinate outpatient scheduling, assist with billing and insurance coordination, and support daily operations within our Rehabilitation Services team.

You will be the key contact for patients, families, and providers, ensuring HIPAA-compliant records, seamless scheduling, and professional, confidential service in a fast-paced healthcare environment.