Patient Access & Scheduling Specialist

BILH Performance Network; Boston (MA); On-site; USD 29,000 - 39,000; Part time

Job summary

Beth Israel Deaconess Medical Center, in Boston, seeks a Reception Desk Representative for the Radiology department. The role handles in-person and phone interactions, scheduling, and data updates with patients and providers.

Responsibilities include greeting patients, checking in/out, updating demographics and insurance, and coordinating with multiple providers. Strong customer service, calm problem-solving, and accuracy are essential for success in a fast-paced hospital setting.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• 1–3 years customer service experience; strong listening and problem-solving skills.
• Excellent verbal and written communication; ability to stay calm under pressure.
• Knowledge of medical terminology and familiarity with computers.

Responsibilities

• Answer and screen calls; greet and schedule patients for multiple providers.
• Update demographic and insurance data at scheduling/check-in as per guidelines.
• Follow scheduling criteria and determine appointment urgency with clerical judgment.
• Send accurate communications to physicians and care teams.
• Diffuse challenging situations and seek supervisor help when needed.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Keyboarding

Medical terminology

Teamwork

Education

High School diploma or GED

Associate’s degree preferred

Tools

Phone system

Web-based applications

Job description

Beth Israel Deaconess Medical Center, in Boston, seeks a Reception Desk Representative for the Radiology department. The role handles in-person and phone interactions, scheduling, and data updates with patients and providers.

Responsibilities include greeting patients, checking in/out, updating demographics and insurance, and coordinating with multiple providers. Strong customer service, calm problem-solving, and accuracy are essential for success in a fast-paced hospital setting.