Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center's Division of Pulmonary, Critical Care, & Sleep Medicine seeks a Patient Service Representative to be the first contact for patients. Located in the Longwood area of Boston, MA, the role involves handling high-volume calls, triage, and scheduling essential provider appointments across our campus.

The successful candidate will have a High School diploma or GED, 1–3 years of related experience, and familiarity with web-based systems and Microsoft Office.

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years of related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Responsibilities

• Directs patient access by answering, screening, and processing a high volume of calls in a dedicated call center.
• Uses a scheduling system to schedule appointments and updates patient information.
• Informs patients of preparation for visits and required documents and tests.
• Coordinates data for efficient scheduling and availability of services for patients and providers.
• Triages and forwards messages to providers and staff; responds to information requests.

Skills

Customer service

Call handling

Typing 40+wpm

Bilingual ability

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Scheduling software

Job description

Beth Israel Deaconess Medical Center's Division of Pulmonary, Critical Care, & Sleep Medicine seeks a Patient Service Representative to be the first contact for patients. Located in the Longwood area of Boston, MA, the role involves handling high-volume calls, triage, and scheduling essential provider appointments across our campus.

The successful candidate will have a High School diploma or GED, 1–3 years of related experience, and familiarity with web-based systems and Microsoft Office.