Radiology Front Desk & Scheduling Specialist

BILH Performance Network; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a Reception Desk Representative for Radiology who will act as the first point of contact for patients and visitors. The role requires professional communication, attention to detail, and the ability to manage scheduling for multiple providers.

The position emphasizes accuracy in updating demographics and insurance information, adherence to department guidelines, and maintaining composure in challenging situations while supporting the patient care

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• Strong customer service and communication skills essential.
• Ability to navigate basic computer systems and web-based applications.

Responsibilities

• Answer, screen, and process incoming calls professionally.
• Greet patients and schedule, check-in, or cancel appointments for multiple providers.
• Update patient demographics and insurance data at scheduling and check-in.
• Follow scripts and guidelines to determine appointment type and urgency.
• Communicate with physicians via email as needed.
• Maintain composure and seek supervision in difficult situations.

Skills

Customer service

Active listening

Problem solving

Communication

Attention to detail

Keyboarding

Education

High School diploma or GED

Associates degree preferred

Tools

Web-based applications

Basic computer skills

Job description

Beth Israel Deaconess Medical Center is seeking a Reception Desk Representative for Radiology who will act as the first point of contact for patients and visitors. The role requires professional communication, attention to detail, and the ability to manage scheduling for multiple providers.

The position emphasizes accuracy in updating demographics and insurance information, adherence to department guidelines, and maintaining composure in challenging situations while supporting the patient care